Privacy Policy

At Muscle Xcess, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are.

What information do we collect and how do we obtain it? We receive information in one of two ways, either directly from you when you place an order with us or when you enter a competition or other promotion If you place an order with us, we need to know your name, address, details of your credit or debit card number and telephone number or e-mail address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions. If you enter a competition, we need your name, address and e-mail address so that we can administer the prize draw and notify you if you are a winner.

Q1.How will Muscle Xcess use your information? We use the information that we collect about you to:

(a) process orders and enhance your overall shopping experience by providing you with a more personalised site; (b) shape our recommendation about the items you may be interested in; (c) monitor customer traffic patterns and site usage to help us to continually inprove the design and layout of the site; (d) occasionally notify you about special offers and improvements to our services such as; functionality changes to the website and competitions.

Q2. How do we protect your information? We aim to protect your information in the following ways:-

(a) When you place an order or access your account information, we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data, particularly your credit card from unauthorised use; (b) we will not request information which is excessive for our purposes; (c) we try, with your help, to keep any information we hold about you up to date and accurate; (d) delete any information which we hold about you which is no longer relevant, within a reasonable period of time from the date such information becomes no longer necessary for our purposes; (e) protect your data against unauthorised use.

Q3. Do we disclose your details to anyone else?

(A3) Absolutely not! We are an independant company with no financial institution involvement, your details are for our use only in an attempt to offer you the best service we possibly can.